Privacy Policy

1. Introduction

Collaborix ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, desktop applications, mobile applications, and any related services (collectively, the "Service").

2. Information We Collect

Account Information: Name, email address, workspace name, and billing information when you create an account.

Usage Data: Information about how you interact with the Service, including features used, messages sent, calls made, and session duration.

Device Information: Browser type, operating system, device identifiers, and IP address.

Communication Data: Messages, files, and media shared through the platform. End-to-end encrypted content is not accessible to us.

3. How We Use Your Information

• Provide, maintain, and improve the Service
• Process transactions and send billing notifications
• Send service-related communications and security alerts
• Provide AI-powered features (translation, summarization, writing assistance)
• Detect, prevent, and address technical issues and abuse
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

• Service Providers: Cloud infrastructure (DigitalOcean), AI services (Google Cloud), email delivery, and payment processing
• Legal Requirements: When required by law, subpoena, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, end-to-end encryption for private messages, SOC 2 Type II compliance, and regular security audits.

6. Data Retention

Free plan: Messages retained for 90 days. Pro plan: Messages retained indefinitely or per workspace admin settings. Account data retained for 30 days after account deletion.

7. Your Rights (GDPR / CCPA)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Export your data in a portable format
• Opt out of marketing communications
• Restrict or object to processing

To exercise these rights, contact us at [email protected].

8. Cookies

We use essential cookies for authentication and session management. Analytics cookies are only used with your consent. See our Cookie Policy for details.

9. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children under 16.

10. Contact

For privacy-related inquiries: [email protected]

Data Protection Officer: [email protected]